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CFPB Steps In to Ensure Bilt Customers Are Made Whole After Bank Partner Switch
The Consumer Financial Protection Bureau met with Bilt to review problems that arose when the fintech company switched to a new bank partner, and has been actively working to ensure affected customers receive appropriate remedies. This is an official agency action, not an enforcement lawsuit.
What this means for you
Consumers in this situation — where a financial product changes its underlying bank partner — often face disruptions to accounts, rewards balances, or payment processing that can take weeks or months to sort out. When a federal regulator steps in and meets directly with a company over transition harm, it typically signals that the agency expects documented remediation, not just informal goodwill gestures. Consumers who experienced problems during a bank-partner transition generally benefit from keeping records of any disrupted transactions, lost rewards, or fees they incurred. Those records become important if a formal dispute or reimbursement process opens up later.
The facts
- The CFPB confirmed it has been working to ensure consumers affected by Bilt's bank partner transition receive appropriate remedies.per CFPB Newsroom · as of June 2, 2026
- CFPB officials held direct meetings with Bilt to understand what issues the bank partner switch caused for customers.per CFPB Newsroom · as of June 2, 2026
- The CFPB reviewed what steps Bilt had taken to remedy customers who experienced difficulties during the transition.per CFPB Newsroom · as of June 2, 2026
What you can do
Keep dated records of any account disruptions, missing rewards, or unexpected fees you experienced during the Bilt transition period — screenshots, statements, and emails all count. Check your Bilt account and any communications from Bilt to see whether a remediation or reimbursement process has been announced. If you believe you are owed a correction and have not received one, filing a complaint with the CFPB at consumerfinance.gov/complaint is a well-established general step for consumers dealing with unresolved financial product issues.
Common questions
What did the CFPB do in response to Bilt's bank partner transition problems?
The CFPB met directly with Bilt to understand what went wrong when the company switched to a new bank partner and to assess what the company had done to fix things for affected customers. The agency stated it has been actively working to ensure those consumers are appropriately remedied. This is an official regulatory action, not a lawsuit or formal enforcement order.
What should Bilt customers do if they were affected by the bank partner transition?
Affected customers should gather any records of disruptions — such as missing rewards, failed payments, or unexpected fees — and check for any remediation communications from Bilt. Consumers who believe they have not been made whole can file a complaint with the CFPB at consumerfinance.gov/complaint, which creates an official record and requires a company response.